The quality of a project is extremely important to consider a project a success. Much work has been done in the enterprise world to offer processes and solutions to ensure the quality of many aspects of projects. The information of this entry are mainly obtained from the article from the article on quality management of the Linux Magazine 12/07.
IT Infrastructure Library (ITIL)
ITIL is a mean of checking that the infrastructures of a company can ensure the quality of the processes used. It is currently a very important quality management method. The ITIL is a number of books describing aspects of IT processes.
Important processes
The following processes play an important role in the quality in the ITIL library. Service Support, Service Delivery, Planning to Implement Service Management, Application Management, ICT Infrastructure Management, Security Management.
For this a number of norms have been developed:
ISO 9001
DIN ISO 9001 is an important norm for quality. It comes from production companies and remains somewhat generic. The purpose of this norm is to define how the quality should be taken care of.
Important for the ISO 9001 is that the quality is defined on the result of the processes and not on their implementation. For example, it requires that systems be documentated, but does not specify how this documentation should be implemented.
A number of quality management norms have been integrated in the ISO 9001, and many other system are getting closer to the norm.
This norm defines that the quality management responsabilities lie directly by the directing managers.
ISO 20 000
ISO 20 000 defines a norm and is very similar to the ITIL. A company can be certified for this norm through a serie of audits.
Six Sigma
Six Sigma is a very strict way of checking the quality of the processes of an enterprise. For this, there is a central instance as well as many other mechanism to check in all processes the quality of the whole system.
ITIL Terminology
ITIL uses its own terminology to discuss the quality management of a company.